Questions, answered.

Yes. Every watch is checked by a highly trained watchmaker to confirm it is in proper working order and uses all original parts that match the serial number on its documentation. Every piece of jewellery is inspected for its maker's marks, hallmarks and metal stamps, its stones and settings, and its condition. Everything we sell is backed by our authenticity guarantee.

Yes. Each listing states whether the watch or jewellery is brand new, unworn or pre-owned, and describes its condition. Everything is covered by our authenticity guarantee.

Genly Shop is an independent retailer and is not affiliated with or endorsed by the brands we sell. Brand names are used only to describe the products.

Each listing states the metal, for example 18K yellow, white or rose gold, platinum, or sterling silver. Some designer pieces, such as many Chanel designs, are gold-plated or made from other metals, and this is shown in the listing.

Ring sizes are listed in the maker's own sizing system. Cartier and Bulgari, for example, usually use EU sizes such as 48–54, while many Japanese jewellers use Japanese sizes. If you're unsure, contact us before ordering and we'll help you check the fit.

Rings are sold in the size listed. A ring that has been resized, engraved or altered after purchase cannot be returned.

Each listing states what is included, such as an original box, pouch or certificate. If nothing is listed, the piece is sold on its own.

Yes. Shipping is free worldwide on every order, with no minimum spend.

Delivery usually takes 5–8 business days from dispatch. You will receive a tracking number by email as soon as your order ships.

Yes. Every watch and piece of jewellery is shipped tracked and fully insured until it is delivered.

For orders delivered outside the United Kingdom, your country may charge import duties, taxes or customs fees. These are not included in the price and are paid by the customer. Please check your local rules before ordering.

You can cancel within 15 minutes of placing your order by emailing support@genly.shop. After that, your order may already be in preparation for dispatch, but you can still return it once it arrives.

Yes. You can return a watch or piece of jewellery within 30 days of delivery. Return shipping is free and there is no restocking fee. Items must be unworn, unaltered and returned with all original packaging, papers and accessories. See Returns & Refunds.

Once your return arrives and passes inspection, we refund your original payment method within 14 days.

New and pre-owned watches are covered by either our complimentary 1-year warranty or the remainder of the original manufacturer warranty, which covers manufacturing defects that affect the mechanical function of the watch. Jewellery is covered by our authenticity guarantee, our 30-day returns and your statutory rights. See Warranty.

All available payment methods are shown at checkout.

Email support@genly.shop or call +44 7518 117512. We aim to reply within 1 business day.