Every piece, certified authentic.
Every watch and every piece of jewellery is checked before it's offered on Genly Shop. If it doesn't pass, we don't sell it.
- Of pieces checked
- 100%
- If ever shown not authentic
- Full refund
- To return any item
- 30 days
Buying luxury online should feel as safe as buying it in person.
Four checks on every piece
- 01
Serials & marks
Watch serials matched to the papers. Jewellery maker's marks and serial numbers checked.
- 02
Original parts & metal
Watch movement, dial, hands and case confirmed original. Hallmarks and metal stamps such as 750, PT950 or 925 verified.
- 03
Function & settings
Watches tested to keep time. Jewellery stones, settings and clasps inspected.
- 04
Condition
Checked against exactly how it's described in the listing.
From arrival to your door
- 01
Received
The piece arrives at our base in the UK.
- 02
Inspected
Examined inside and out by our specialists.
- 03
Tested
Timekeeping, stones, settings and clasps checked.
- 04
Listed
Only pieces that pass are offered for sale.
- 05
Shipped insured
Tracked and fully insured, free worldwide.
Not authentic? Full refund.
Every watch and piece of jewellery is backed by our authenticity guarantee. If anything you bought from us is ever shown not to be authentic, contact us and we'll give you a full refund.
Common questions
Can't find your answer? Email support@genly.shop or call +44 7518 117512.
Do you sell new and pre-owned pieces?
Yes. Each listing states whether the watch or jewellery is brand new, unworn or pre-owned. All are covered by our authenticity guarantee.
Is Genly an authorised dealer?
Genly Shop is an independent retailer and is not affiliated with or endorsed by the brands we sell. Brand names are used only to describe the items.
Does jewellery come with a certificate?
Box, pouch and certificate are included only where the listing says so. Every piece is checked by us and backed by our authenticity guarantee either way.
What if I have doubts after delivery?
Contact us at support@genly.shop. If anything you bought from us is ever shown not to be authentic, we'll give you a full refund. You can also return any eligible item within 30 days of delivery.
Can I return an item?
Yes, within 30 days of delivery, with free return shipping. Watches must be unworn with box and papers. Jewellery must be unworn and not resized, engraved, polished or altered. See Returns & Refunds.